Knowledge base

One platform to manage, personalize, and scale your knowledge base

Help customers, employees, and partners find the right answers instantly. Contentful makes it easy to build, manage, and evolve a centralized knowledge base that adapts to your audience and grows with your needs.

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Where global brands build smarter self-service experiences

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The better way to build a knowledge base

Personalized, AI-ready content

Deliver the right answers to the right person, wherever they are. Power smarter support with structured content built for personalization and AI.

Easy for teams, powered for scale

Create, update, and publish support content without dev support. Scale across teams, products, and regions, minus the bottlenecks.

Works with your support stack

Connect to Zendesk, Salesforce, Intercom, ChatGPT, and more with flexible, API-first integrations.

Create once, reuse infinitely

Model content for easy reuse across help centers, portals, chatbots, and product docs, so every answer stays accurate and on brand.

The secret to faster, easier self-service

Discover how Contentful lets you build a knowledge base that’s easy to update and simple to manage. Deliver consistent, personalized answers across channels, and scale your support effortlessly as your business grows.

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Customers building better knowledge bases

TELUS redefined its customer care experience with lightning fast, digital support

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18%

increase in organic traffic

decrease in support costs

Intuit Mailchimp unites and optimizes its content with Contentful AI Actions

CredibleMind establishes a library of mental health resources, all vetted by machine learning — and professional experts

MoneyLion personalizes financial advice with data-informed content

Powering every digital experience your customers expect

Personalization

Empower your business to deliver highly targeted content that drives engagement, increases conversions, and enhances customer loyalty.

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Composable commerce

With Contentful’s approach to composable commerce, you can tailor the most cohesive, flexible ecommerce solution for your business.

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Multi-brand, multi-product

Free your business of constraints. Orchestrate vivid digital experiences across all of your channels from one streamlined interface.

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Personalization

Empower your business to deliver highly targeted content that drives engagement, increases conversions, and enhances customer loyalty.

Explore

Composable commerce

With Contentful’s approach to composable commerce, you can tailor the most cohesive, flexible ecommerce solution for your business.

Explore

Multi-brand, multi-product

Free your business of constraints. Orchestrate vivid digital experiences across all of your channels from one streamlined interface.

Explore

Your experiences should wow, not wait. Let's talk.

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Learn how Contentful can help your business manage content chaos, once and for all, and set you up for future success.

Work with a partner

Contentful’s extensive partner ecosystem is ready to help your brand build, launch, and ship websites and content faster.

One platform to manage, personalize, and scale your knowledge base

Where global brands build smarter self-service experiences