Companies today live in glass houses and need to be open about mistakes, realizing that trying to hide them from the public will only work for so long.
Companies and their brand managers need to accept that they’re no longer the only voice in the conversation and must share narratives that put the voices of their customers front and center.
It’s no longer enough to share the same message on multiple channels and wait for the sales to roll in. By skillfully orchestrating all of their channels, brands can make beautiful music that draws customers in and creates loyalty.
Designing content and executing digital experiences that captivate and engage audiences is no easy feat, but it’s the best way to rise above the competition and make a lasting impression on audiences.