Ada

Ada is an AI-native automation platform that resolves the most customer service inquiries with the least effort.

Rapid Onboarding: Ada’s AI Agent can immediately start resolving more than 70% of customer service inquiries across channels and languages, onboarded entirely using existing content – including from Contentful. Connect your AI Agent to your other business systems (no code required) so it can take action and perform tasks for your customers, too.

Omnichannel: The AI Agent pulls from your knowledge sources and business systems to generate responses that automatically resolve customer service inquiries. It can be launched on web, mobile, social, SMS, email and phone channels, and in dozens of languages. When needed, the AI Agent can bring in a human via email, messaging, or a callback request. The AI Agent passes relevant customer details and context, saving agents time and helping them perform their best.

Continuous Improvement: Use natural language to guide how the AI Agent should interact with customers, ensuring an experience that aligns with your brand every single time. Measure your AI Agent’s performance and coach it to continually improve with Ada’s AI-powered insights, content recommendations, and guidance capabilities. Ada and Contentful form a content improvement flywheel where AI-driven insights from Ada’s customer service conversations highlight quantifiable content optimization opportunities in Contentful.

Want to try it out? Start your free trial or request a demo with our team.