- Acceptable use policy
- Contentful AI Terms of Service
- Contentful Preview Features Third Party License Restrictions
- Digital Services Act
- DMCA takedown notice
- Marketplace terms
- Modern slavery and human trafficking statement
- Preview Features Sub-processor List
- Privacy at Contentful
- Security standards
- Service level agreement
- Terms of service
- Terms of service Developer Showcase
- Third Party License Restrictions for Contentful AI Functionality
- Trademark and Brand Use Policy
- Trial Terms of Service
- Legal FAQ
- Security addendum
- Other versions of this document
Contentful Sub-processors and Affiliates
Contentful uses certain third-parties and Contentful Affiliates, as listed on this page, to process Customer Content in the delivery of the Contentful Services. Capitalized terms not defined on this page have the same meaning as defined in the Contentful Terms of Service or the written agreement between you and Contentful.
Sub-processors
| Sub-processor | Type of service | Purpose of processing | Location |
|---|---|---|---|
| Amazon Web Services | Cloud services and infrastructure | Storage of Customer Content | United States, Ireland, Germany |
| Amazon CloudFront | Content delivery network* | Distribution of Customer Content to Customer Applications | United States |
| Fastly | Content delivery network* | Distribution of Customer Content to Customer Applications | United States |
| Cloudinary | Content delivery network* | Distribution of Customer Content to Customer Applications | United States, Singapore |
| FileStack | Content (file) upload and conversion. | Handling of Customer Content uploads | United States |
| OpenAI (optional)** | Generative AI solutions, in particular natural language understanding and generation through the use of large language models. | OpenAI will be used to deliver automated suggestions and refinement of Customer Content. | United States |
| Cloudflare | Content delivery network* | Performance and reliability; distribution of Customer Content to Customer Applications. | United States |
* Note that CDNs will cache data/content globally depending on the location where the Customer Content is consumed in order to ensure fast delivery to the endpoint. ** Applicable only where a customer chooses to use a Contentful feature with generative AI functionality and expressly agrees to the Contentful AI Terms of Service. (1)
Ninetailed by Contentful Sub-processors
Where a customer chooses to use Ninetailed by Contentful, in addition to the above, the following Sub-processors are used by Contentful.
| Sub-processor | Type of service | Purpose of processing | Location |
|---|---|---|---|
| Google Cloud Platform | Cloud services and infrastructure | Hosting and storage of Customer Content | Europe |
| Nango (optional)* | Data integration platform | Integration of Customer Content from external systems | United States |
| Cube Dev | Semantic layer platform | Performance and reliability | Belgium |
| Cloudflare | Cloud services and infrastructure | Performance, reliability, storage and security. | United States, Europe |
*Applicable only where a customer using Ninetailed by Contentful affirmatively selects this application in order to integrate data from certain external sources.
Contentful Affiliates
The entities listed below are Contentful Affiliates that may function as Sub-processors to provide the Contentful Services. The lawful data transfer mechanism for transfers of personal data to Contentful Affiliates is Standard Contractual Clauses.
Contentful Inc. - USA
Contentful GmbH -Germany
Contentful (UK) Limited - United Kingdom
Contentful (Ireland) Limited - Ireland
Contentful (Netherlands) B.V. - Netherlands
Contentful (Denmark) ApS - Denmark
Ninetailed GmbH - Germany†
† Applicable only where a customer chooses to use Ninetailed by Contentful.