Accessibility Statement

Statement

Contentful is committed to ensure our products are accessible, designed, and built for everyone.

We continually improve our customer experience and apply the relevant accessibility standards to make the websites and apps accessible and easy to use.

Measures to support accessibility

Contentful takes the following measures to ensure accessibility of websites and apps:

Including accessibility to our internal policies. For example, our standard pull request template requires the developers to pay attention and verify the accessibility whenever new features or changes are released.
Appointing accessibility officers to audit and guide developers and designers.
Doing manual and automated tests internally and externally.
Providing continual accessibility training for our staff including engineers and designers.
Assigning clear accessibility targets and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Contentful is partially conformant with WCAG 2.1 level AA and is working on being fully conformant with WCAG 2.1 level A and level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We have also applied some Level AAA Success Criteria, however, Level AAA is not our target.

We welcome your feedback on the accessibility of any of Contentful products. Please let us know if you encounter accessibility barriers:

Email: accessibility@contentful.com
Address: Max-Urich-Straße 3, 13355 Berlin, Germany

We will do our best to respond to your feedback within 5 business days.

Compatibility of browsers and assistive technologies

Contentful products are designed to be compatible with the following web browsers:

Note our official browser support policy here (e.g. latest version).

Contentful can not ensure compatibility with:

Any browsers not mentioned in our supported browsers list.

Contentful products are designed to be compatible with the following assistive technologies:

Screen readers like JAWS, NVDA, and VoiceOver.
Built in operating system magnifiers.
Navigating products using keyboard.

Using screen readers
We tried to ensure that most combinations of a screen reader and web browsers work. However, certain combinations are more optimal than others, such as VoiceOver combined with the Safari web browser for the Mac operating system. If you have problems with using a screen reader at any of our products, please contact us.

Technical specifications

Accessibility of Contentful relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML.
WAI-ARIA.
CSS.
JavaScript.

These technologies are relied upon for conformance with the accessibility standards used.

Limitations

Despite our best efforts to ensure Contentful products are accessible to everyone, there may be some limitations. Below you'll find a description of the known limitations and what we are doing about them.

Please contact us if you observe an issue not listed below or can not access parts of this website. We will do our best to get back to you within 5 working days.

Content reflow after 400% zoom without horizontal scroll, we currently support up to 250%.
Links focus indication in Firefox with MacOS must be enabled manually by the user from the OS settings: In the System Preferences go to the Keyboard preferences and in there to the Shortcuts panel. In this panel, check the Use keyboard navigation to move focus between controls radio button.
Devices with touch interfaces (phones and tablets) are not fully supported.

Assessment approach

Contentful assessed the accessibility of our products by the following approaches:

Self evaluation (manual and automated tests).
External evaluation.

Evaluation report

Please take a look at the initial report for the editorial experience of our web app. We continuously update the content of the report.

NOTE: For internal reasons, the Evaluation report is not publicly available. To access the report, contact the Contentful support team.

Accessibility change log

May 24, 2020: Initial accessibility audit.
Jun 23, 2020: Resolved major colour contrast issues with a new version of Forma 36 design system and web app.
Jun 2, 2021: Second accessibility audit for most visited pages on the web app “editorial experience”.