About the Opportunity
In today’s digital-first world, content is the customer experience. As an individual or business, people interact through content, differentiate using content, and achieve their goals with content. Content is what powers every single experience throughout our day.The User Experience team empowers builders to compose awesome content experiences through platform collaboration using a diverse range of products tailored to their needs.
Contentful is a customer-centric platform company that’s passionate and opinionated about content management and delivery within digital teams and leveraging the value of content throughout the digital organization. To help us nurture our Design practice and bring even more creative, strategic, and organizational talent into the team, we’re seeking an experienced Senior Design Manager.
In this position, you will report directly to the VP of Experience, and will be responsible for managing a small team of passionate product designers and you will also play a critical role in the transformation and evolution of our product design practice. You can work from our Berlin office, or remotely from Germany, UK, and Ireland.
What to Expect
- Lead a team of 5 designers, setting the design vision and priorities for our B2B Enterprise Saas product across 2 product lines covering Content Platform and Enterprise admin experiences.
- Translate strategic objectives into structured design processes, ensuring solutions meet measurable customer outcomes that you help shape and measure.
- Partner with product management, engineering, and research teams to align on discovery, solutioning, delivery, measurement and iteration.
- Guide research efforts by collaborating with the user research team to shape questions, support discovery, and synthesize insights into actionable opportunities.
- Facilitate workshops and alignment sessions to clarify opportunities and unify cross-functional teams.
- Balance your strategic leadership with your own hands-on contributions, such as creating user flows, system maps, and prototypes with your team (player/coach).
- Model resilience and adaptability, fostering a culture that embraces change and thrives under evolving priorities.
What You Need to Be Successful
Experience:
- Proven track record designing for enterprise customers, admin users, and platform-first SaaS products.
- 8+ years in product design, including managing teams of designers.
- B2B expertise in CMS, Martech, Personalisation or e-commerce product design.
- Unifying and partnering with a wider global design leadership team to ensure consistency and shared product experience vision across the user journey.
- A background in Computer Science and/or engineering is a distinct advantage.
- Strong strategic UX thinking and problem-solving for complex, technical products.
- Experience collaborating within triad teams of product management, engineering, and design.
- Ability to partner effectively with user research teams to inform design strategies and discovery efforts.
- Proficiency in design systems, interaction patterns, and accessibility best practices.
- Exceptional communication, facilitation, and stakeholder alignment skills.
- Resilient and adaptable leader who inspires trust, fosters collaboration with partners and stakeholders, and thrives in dynamic environments.
What's in it for You?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
#LI-SB1 #LI-Hybrid
Who are we?
Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.
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