Top 20 customer experience podcasts to listen to in 2025

Great customer experiences (CX) don’t happen by chance — they’re built on insights, innovation, and a deep understanding of what customers truly value. From creating seamless digital journeys to cultivating meaningful human connections, today’s businesses are redefining how they engage and delight their customers.

But staying ahead in CX requires constant learning. Whether it’s keeping up with new technologies, tackling shifting expectations, or refining your CX strategy, there’s always more to discover.

That’s why we’ve compiled this list of the best CX podcasts for 2025. Packed with expert advice and real-world success stories, these shows are the perfect resource to help you stay inspired and achieve CX success.

* Customer experience podcasts are listed in alphabetical order.

1. Conversations With Zendesk

Updated: Biweekly

Listen on: Apple Podcasts, Spotify

Best for: Exploring customer service innovation with practical advice for modern teams.

Conversations with Zendesk offers helpful insights for customer experience professionals. Hosted by Zendesk’s team, this biweekly CX podcast focuses on improving customer service with actionable strategies. Each 20- to 30-minute episode features interviews with industry experts sharing tips on self-service, building trust with AI, and keeping customer support human.

The show provides fresh ideas for CX leaders who want to stay relevant and create standout customer experiences. Whether you’re scaling personalized support or ensuring secure, trusted interactions, these discussions bridge theory and application.

Check out these episodes:

• S2, Ep. 31, Harnessing AI-Powered Efficiency for Deeper Customer Connection: How Lush uses AI to personalize and streamline customer service.

• S2, Ep. 27, Early Insights From Our AI Implementation Journey: Zendesk’s Steven Warfield shares how AI transforms customer service while prioritizing human interactions and growth.

• S2, Ep. 20, How Aesop Translates Iconic In-Store Customer Experiences to a Digital Space: Ideas for consistent customer engagement across in-person and online channels.

2. Customer Service Academy

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Tips and tactics for front-line service excellence.

Customer Service Academy, hosted by award-winning speaker Tony Johnson, provides essential insights for exceptional customer service. With decades of experience leading teams in the restaurant, retail, and corporate industries, Tony shares real-world strategies to enhance customer experiences and drive business growth.

Each episode features interviews with leaders from top organizations, presenting practical tips on employee engagement, leadership development, and top-notch service. If you're trying to improve customer interactions or lead a service-focused team, this podcast has valuable advice.

Check out these episodes:

• S2, Ep. 172, Your Actionable Blueprint for Customer Experience and Employee Engagement Success in 2025: Lessons from 2024 and trends like hyper-personalization and empathetic leadership for the year ahead.

• S2, Ep. 170, Gratitude Through the Lens of Generational Cohorts: How personalized gratitude boosts loyalty among customers and employees across generations.

• S2, Ep. 165, Creating a Customer-Centric Culture with Michael Hinshaw: Build customer-focused cultures with clear communication, actionable feedback, and blended learning.

3. The CXChronicles Podcast

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Learning from CX leaders across industries on building effective teams and processes.

Hosted by Adrian Brady Cesana, The CXChronicles Podcast dives into the four pillars of customer experience: team, tools, process, and feedback. Each episode features interviews with business leaders who share their experiences and strategies for enhancing customer satisfaction and business growth.

This customer experience podcast covers a wide range of topics, including customer journey optimization, the integration of AI in customer service, and effective team management. Listeners gain valuable information to apply within their organizations, making it a valuable resource for those aiming to elevate their CX initiatives.

Check out these episodes:

• S7, Ep. 252, Attentive’s AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences: Keri McGhee discusses how AI-driven SMS and email empower hyper-personalized customer interactions at scale.

• S7, Ep. 250, Lessons from 250 Episodes With Customer-Focused Business Leaders From Across the World: Highlights from past guests with best practices in customer experience management.

• S7, Ep. 244, Removing the Rocks from Any Customer Journey: Sean Albertson discusses simplifying customer journeys and reducing effort with data and analytics.

4. CX Decoded

Updated: Bimonthly

Listen on: Apple Podcasts, Spotify

Best for: Breaking down complex CX challenges into actionable strategies.

CX Decoded, brought to you by CMSWire, translates complicated customer experience topics into easy-to-understand guidance. Hosted by industry professionals, this bimonthly podcast tackles the latest trends, challenges, and opportunities in CX and marketing.

The show explores topics like aligning employee and customer experiences, using AI to humanize customer service, and encouraging innovation. With expert guests sharing their firsthand experiences, CX Decoded is a go-to resource for CX professionals who want to stay current.

Check out these episodes:

• S4, Ep. 14, Smarter Customer Support, with AI, the Ultimate Sidekick: How AI enhances human interactions and supports better customer engagement.

• S4, Ep. 12, Empanadas and Home Security: How Employee Experience Shapes Customer Loyalty: Leaders share strategies for fostering innovation and aligning employee and customer experiences.

• S4, Ep. 10, The New Digital Frontiers of Customer Service Excellence: How large language models are transforming contact centers and meeting rising customer expectations.

5. CX Files

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Gaining global perspectives on emerging CX trends and solutions.

CX Files, hosted by Mark Hillary and Peter Ryan, delivers weekly conversations with CX experts from around the world. Each episode explores how businesses can adapt to changing customer expectations, improve service delivery, and embrace new technologies.

The CX podcast covers topics like AI in customer service, remote workforce management, and multilingual support. With over 350 episodes, CX Files is packed with actionable insights for anyone looking to improve CX strategies and stay ahead in the field.

Check out these episodes:

• Ep. 331, Leo Lopez – Calltastic – The Top 5 Mistakes Startups Make with CX: Avoid common CX pitfalls with advice tailored for startups and small businesses.

• Ep. 335, Stephen Loynd & Chris Gillen – How AI has Redefined CX: How AI is reshaping CX expectations and transforming traditional business process outsourcing models.

• Ep. 345, Ted Nardin – Teleperformance – How CX can Add Value and Create Success: How BPOs deliver value beyond cost savings.

6. CX Insider

Updated: Twice monthly

Listen on: Apple Podcasts, Spotify

Best for: Fresh takes on CX challenges and creative solutions from diverse industries.

What happens when industry leaders, innovative thinkers, and customer-focused professionals come together to talk shop? CX Insider delivers exactly that — an open forum for exploring customer experience from every angle.

Sponsored by ACF Technologies, this podcast tackles today’s CX challenges with creativity and pragmatism. You'll get helpful tips based on real-world situations, such as rethinking customer surveys, blending healthcare with retail, or adjusting to new tech. With over 120 episodes since 2019, CX Insider gives you the tools to turn CX theory into action.

Check out these episodes:

• Ep. 122, Are Customer Surveys Dead?: Why surveys need an omnichannel boost to stay relevant in today's CX.

• Ep. 119, Securing Time and Trust with Customer Experience: Insights into how trust, security, and CX intersect in the luxury market, featuring Monique Theile of Chrono24.

• Ep. 104, Crafting Moments of CX Magic: Lessons on creating “moments of magic” and exploring AI’s role in enhancing CX.

7. CX Nexus

Updated: As released

Listen on: Apple Podcasts, Spotify

Best for: Driving collaboration and growth through community engagement.

CX Nexus, hosted by Nicole Saunders and Chris Detzel, dives into the power of community-driven customer experience. The podcast tackles how CX leaders can align teams, break down silos, and build trust through shared goals.

Each episode mixes big-picture thinking with practical advice, covering topics like integrating AI while keeping interactions human, building communities that convert, and organizing events that matter. Whether you’re managing a team or leading a company-wide transformation, CX Nexus offers tools to connect your efforts and grow your business.

Check out these episodes:

• Ep. 137, Balancing AI and Human Touch in Customer Experience: How AI transforms CX while keeping customer interactions authentic.

• Ep. 134, Aligning Marketing, Sales, and Community for Business Growth: How data analytics and community engagement drive measurable business outcomes and revenue growth.

• Ep. 133, Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences: Strategies for uniting teams to deliver seamless customer experiences.

8. CX Today

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Staying informed on the latest CX tech and industry shifts.

CX Today delivers weekly updates on the latest technology and trends shaping customer experience. Featuring industry leaders, the podcast tackles key topics like generative AI, emerging tools, and customer experience advancements.

Each episode features thought-provoking discussions and tangible takeaways, serving as a valuable resource for CX professionals. Whether you're looking to understand next-gen tools or navigate big changes in the industry, CX Today offers the clarity and perspective you need.

Check out these episodes:

• S3, Ep. 8, Total Experience: A Complete Guide for 2025: Insights from experts on implementing total experience strategies for seamless CX.

• S3, Ep. 6, 5 Customer Experience Trends for 2025 & Beyond: A deep dive into key trends shaping the future of customer experience, including AI and workforce reskilling.

• S1, Ep. 194, Customer Journey AI: Examples, Outcomes, & What's Next?: Real-world examples of AI in customer journeys and a look at what’s ahead.

9. Doing CX Right

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Balancing emotional intelligence with data to improve CX strategies.

Doing CX Right is an award-winning CX podcast hosted by Stacy Sherman. It’s dedicated to transforming CX concepts into effective actions. Each episode offers tangible strategies rooted in Sherman's Heart and Science™ leadership framework, which blends emotional intelligence with data analytics. The show emphasizes that everyone has a CX role, regardless of job title, and provides actionable tactics for a unified effort. 

Beyond business tactics, listeners of the Doing CX Right podcast gain inspiring life lessons and personal triumphs. The ultimate goal is to build brands customers love, employees value, and partners trust.

Check out these episodes:

• S6, Ep. 155, Mastering Emotional Intelligence to Drive Team Performance & CX Excellence: How emotional intelligence transforms teams, customer outcomes, and workplace culture.

• S6, Ep. 146, AI Meets Human Touch — Redefining Customer Experience: Ways to integrate AI while preserving genuine customer connections and employee trust.

• S5, Ep. 139, Breaking Company Silos: The Secret to Customer Experience Excellence: Ways to foster collaboration and design exceptional customer experiences.

10. Inspiring Women in CX

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Diverse voices and personal stories that shape the future of CX.

Inspiring Women in CX, hosted by Clare Muscutt, celebrates the achievements and insights of women shaping the future of customer experience. Every episode includes personal stories and professional advice, covering everything from overcoming career challenges to creating more empathetic and inclusive CX strategies.

This customer experience podcast cuts through the noise to deliver honest conversations about what it takes to thrive in CX. Topics include the role of technology, the power of emotional intelligence, and the importance of collaboration in a fast-changing industry. Whether you’re just starting out or leading teams, Inspiring Women in CX offers practical insights and fresh perspectives to elevate your work.

Check out these episodes:

• Ep. 709, The Human Experience: Whatever Happened to Emotion and Empathy?: Examines the gap between tech advancements and authentic customer connections.

• Ep. 703, Does the Customer Experience Community Really Need Women in CX?: Highlights the need for support and collaboration in the CX industry.

• Ep. 702, Why CX is Failing and What We Need to Do About It: Tackles the challenges of CX metrics and preparing for future demands.

11. Navigating the Customer Experience

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Understanding the psychology behind exceptional customer interactions.

On Navigating the Customer Experience, host Yanique Grant explores the principles and psychology behind exceptional customer interactions. Featuring global entrepreneurs and industry experts, this podcast offers thoughts on technology, leadership, service recovery, and customer-centric innovation.

Each episode provides tools to enhance customer satisfaction, build loyalty, and empower teams to create memorable experiences. Whether you’re solving challenges in complaint management or implementing personalization at scale, Navigating the Customer Experience delivers insights you can apply right away.

Check out these episodes:

• Ep. 250, Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs: How customer-focused OKRs (objectives and key results) drive meaningful change and create value.

• Ep. 246, Transforming Customer Experience with Data and Digital-First Strategies: Insights into changing customer expectations, self-service trends, and the power of data.

• Ep. 228, Decoding the 5 C’s of Effective Communication: Lessons on improving communication by listening, asking good questions, and connecting meaningfully.

12. Press 1 for Nick

Updated: Weekly

Available on: Apple Podcasts, Spotify

Best for: Practical CX advice from industry thought leaders and innovators.

What if every customer interaction could be a success story? Press 1 For Nick explores this question by diving deep into the experiences, strategies, and mindsets of CX leaders across the globe. Hosted by Nick Glimsdahl, each episode balances big-picture ideas with actionable steps, equipping listeners to tackle today’s challenges head-on.

Whether it’s rethinking contact center operations or embracing digital transformation, the podcast brings clarity to complex CX topics. Guests range from best-selling authors to industry pioneers, all offering candid conversations that spark ideas and drive results. If you want greater success with your customer experience, Press 1 For Nick is your guide.

Check out these episodes:

• Simplifying Customer Experiences with David Avrin: Insights into crafting seamless customer journeys and eliminating friction to build trust and loyalty.

• Beyond the Buzz: Real Strategies for Thriving in Customer Experience with Chris Hood: Practical advice on achieving measurable CX success.

• The Power of Customer Experience: Insights from Kerry Bodine: How storytelling and internal alignment create profitable customer experiences.

13. Reinventing Customer Experience

Updated: Monthly

Listen on: Apple Podcasts, Spotify

Best for: Exploring how innovation and digital tools drive CX transformation.

In Reinventing Customer Experience, hosts Arun Shastri and Gopi Vikranth chat with digital, analytics, technology, and customer experience leaders from various industries and organizations. The conversation explores how companies engage with their customers and addresses a variety of subjects, from adapting to the COVID-19 pandemic to the future of the digital customer experience. 

In addition to providing insights into how CX might evolve in the future, this customer experience podcast provides an understanding of the methods and technologies that contribute to customer loyalty and competitive advantage.

Check out these episodes:

• S3, Ep. 4, How Schneider delivers with tech, AI, and personalization with Shaleen Devgun: A look into finding the right balance between human and AI capabilities in logistics.

• S3, Ep. 2, The power of proximity: Robert Wolcott on the future of customer experience: Exploring how proximity and AI will transform business, society, and customer engagement.

• S2, Ep. 4, Reinventing Customer Experience: Joe Wheeler: Insights into how analytics and machine learning drive customer loyalty in competitive markets.

14. The CX Cast

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Research-driven insights into customer experience management.

The CX Cast, hosted by Forrester analysts, is a premier podcast delivering research-based guidance on managing CX across various organizations. Since its inception in 2015, the show has produced over 450 episodes, most under 30 minutes, making it a concise, yet comprehensive, resource for professionals aiming to enhance their CX strategies. 

The podcast delves into a broad spectrum of CX topics, including journey mapping, customer feedback mechanisms, and the integration of emerging technologies like AI in CX. Listeners gain access to the latest findings from Forrester's extensive research, analyses of current industry news, and firsthand accounts from CX practitioners overcoming real-world challenges.

Check out these episodes:

• Ep. 379, Journey Mapping Masterclass 1: Frame The Effort: A deep dive into journey mapping essentials to improve customer experiences.

• Ep. 377, How to Design Trustworthy AI Experiences: Build consumer trust in AI with guidance from EU legislation.

• Ep. 371, Behaviors are the Building Blocks of Customer-Focused Culture: How customer-focused behaviors drive loyalty and align with business goals.

15. The CX Goalkeeper

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Leaders looking for business transformation and CX enhancement.

The CX Goalkeeper, hosted by Gregorio Uglioni, delivers in-depth discussions on business transformation, leadership, and customer experience. Each episode features thought leaders and experts sharing actionable strategies and best practices to help organizations thrive in a human-centric business environment.

Gregorio's engaging interviews provide listeners with valuable insights into the latest trends and methodologies in the CX space. Whether you're aiming to enhance customer satisfaction, drive innovation, or lead effective transformations, The CX Goalkeeper offers the knowledge and inspiration to achieve your goals.

Check out these episodes:

• S3, Ep. 217, CX is Alive and Thriving: Busting Myths and 2025 Predictions: Discover trends like agentic AI, employee empowerment, and balanced personalization shaping CX's future.

• S2, Ep. 200, Rethinking the Role of Customer Experience with Maxie Schmidt: Advice on integrating CX into business strategies and overcoming common challenges.

• S2, Ep. 192, Mastering CX and Digital Innovation: Global Insights: Lessons on digital transformation and customer-centric leadership across top global brands.

16. The CX Innovation Playbook

Updated: Biweekly

Listen on: Apple Podcasts, Spotify

Best for: Exploring cutting-edge CX at the intersection of tech and leadership.

Customer experience isn't evolving; it's being redefined. The CX Innovation Playbook, hosted by Amit Basak, brings together the people, processes, and technologies that are reshaping how businesses interact with their customers. Each episode offers candid conversations with industry leaders who share their successes, challenges, and methods for driving transformation in CX.

From decoding customer behavior to using AI to improve solutions, this podcast delivers insights that move beyond theory into practical application. Whether you’re aligning investments with CX goals or rethinking leadership approaches, The CX Innovation Playbook equips you with the tools and inspiration to stay ahead.

Check out these episodes:

• Understanding Customers Through Behavior with Anastasia Zdoroviak: How observing customer behavior and leveraging GenAI builds loyalty and accelerates agent proficiency.

• Getting the Details of CX Right with Rene Yoakum: Using AI and human collaboration to refine self-help solutions and deliver exceptional CX at scale.

• Creating Stronger CX Workplaces with Lisa Stoner: Cultivating gratitude, diversity, and unique leadership approaches to empower CX professionals.

17. The CX Tipping Point

Updated: Monthly

Listen on: Apple Podcasts, Spotify

Best for: Transforming public sector services with CX best practices.

What happens when customer experience strategies meet government operations? The CX Tipping Point examines how agencies can better serve citizens through innovation and customer-centric thinking. Hosted by Martha Dorris, this CX podcast brings actionable insights to professionals shaping the future of public service.

With expert guests ranging from government leaders to industry pioneers, the show covers topics like streamlining digital services, managing contact centers, and fostering trust through transparency. Whether you're modernizing processes or driving cultural change, The CX Tipping Point equips you with ideas to create lasting impact in public service.

Check out these episodes:

• S4, Ep. 52, 2024 Year in Review of Government Customer Experience: Experts reflect on CX maturity in government, successes, and challenges.

• S4, Ep. 45, Turning Touch Points into Trust Points at the Department of Homeland Security: Insights on transforming DHS services with human-centered strategies to rebuild public trust.

• S4, Ep. 42, How Human-Centered Design can Improve Services Around the World: How design thinking transforms systems and improves efficiency in government services.

18. The Future of CX

Updated: As released

Listen on: Apple Podcasts, Spotify

Best for: Embracing emerging trends and AI-driven solutions in CX.

The Future of CX is a fresh addition to the podcast scene, brought to you by Quack AI, a leader in customer experience innovation. This show explores trends, techniques, and innovations that are changing how businesses interact with customers.

The podcast, hosted by industry experts, features insightful discussions with leaders who are driving customer experience forward. From navigating AI to mastering personalization, each episode provides actionable takeaways that keep professionals up to date.

Check Out These Episodes:

• Ep. 7, Leveraging Data to Improve Our CX: A discussion on how data-driven approaches can enhance customer experience.

• Ep. 6, Mastering CX with Practical Actions: Identifying actionable steps for effective customer experience management.

• Ep. 3, Technology's/AI’s Role in Shaping CX: Exploring how AI and technology are transforming customer experience initiatives.

19. The Intuitive Customer

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Applying behavioral psychology to understand and improve CX.

What if you could predict what your customers want before they tell you? The Intuitive Customer makes this possible by uncovering the psychology behind why customers behave the way they do. Hosted by Colin Shaw, a pioneer in customer experience, and Professor Ryan Hamilton, a leading behavioral economist, the podcast pairs practical strategies with cutting-edge academic insights.

From understanding decision-making shortcuts to navigating the hype of emerging technologies, each episode reveals the human side of CX and how to leverage it for business success. With a mix of research-based insights and real-world examples, The Intuitive Customer is your guide to building customer loyalty and transforming your approach to CX.

Check out these episodes:

• Discover the Key Insight from 2024 and a Plan for How to Progress in 2025!: Insights on resilience, community, and leveraging AI to shape the future of CX.

• Why Do Customers Tell Me One Thing but Give Me Feedback that is Different?: Why in-person feedback often differs from surveys and how to get accurate feedback.

• Friction in Customer Experience is Not Always a Bad Thing; Here's Why: When friction in CX hinders or enhances interactions, with lessons from Disney and Apple.

20. The Modern Customer Podcast

Updated: Weekly

Listen on: Apple Podcasts, Spotify

Best for: Insights from top brands on creating exceptional, customer-centric experiences.

The Modern Customer Podcast, hosted by leading futurist and author Blake Morgan, offers a behind-the-scenes look at how today’s most customer-centric companies operate. The show features top leaders and industry pioneers who share their expertise on the latest trends, tools, and methods influencing the customer experience.

Whether you want to create seamless digital ecosystems or master human connections, The Modern Customer Podcast provides valuable insights that can elevate your CX strategy.

Check out these episodes:

• Year-End Strategies: Turning Uncertainty into Opportunity: Learn how to turn challenges into growth and success with Meridith Elliott Powell.

• Why Great Brands Invest in Employee Experience to Scale Customer Experience: Calvin Stovall shares how employee engagement drives customer loyalty and satisfaction.

• Mastering Customer Journey Mapping for Better Business Outcomes: Stacy Sherman explains the impact of journey mapping, AI, and agent experience on CX.

Stay ahead in customer experience

Customer experience shifts as quickly as customer needs, but one thing stays constant: Brands that prioritize CX innovation lead the way. These CX podcasts go beyond just listening — they’re go-to resources for actionable advice, fresh ideas, and innovative strategies to keep your CX efforts ahead of the curve.

With the right tools, like Ninetailed by Contentful, you can transform these insights into seamless, data-driven customer interactions that drive loyalty and growth. Ninetailed’s native integration makes it easy for teams to define audiences, create personalized experiences, and continuously optimize results — all directly within Contentful.

Check out these customer experience podcasts, then contact sales to discover how Ninetailed by Contentful can advance your CX strategy in 2025.

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